Computers And It
Telecom Switching Systems [Hyderabad]Telecom Switching Software and Protocols handling in UNIX & Linux OS and Windows NT Platforms. IVRS:- Interactive Voice Response Systems for various applications in Telecom and PA Systems. ....
Knowledge Process Outsourcing Services (KPO) [Hyderabad]The Knowledge Process Outsourcing (KPO) business unit partners with clients across diverse industries to provide analytically driven business process outsourcing solutions. Using a combination of practical research, advanced modeling and analysis, we help our clients improve bottom line, maximize revenue and gain a better understanding of their markets and customers. We offer specialized servic....
Unicenter Intelligence Service [Hyderabad]Intelligence for Effective Decision Support Presents executive-level portal view Provides financial, performance, utilization and risk based information Enables analysis of service delivery, consumption, costs and vendors Configurable data views including trending of any displayed metric Supports business decisions using cross application data Unicenter? Service Intelligence is a web base....
Remote Expert Packaged Services [Hyderabad]Whether you are looking to augment classroom or self-paced computer-based training with hands-on coaching in your own IT environment, attempting to implement best practices, or looking for dedicated, real-time assistance in understanding a specific function of your software, CA Technology Services? offers Remote Expert Packaged Services to meet your needs. Each engagement includes a customized cur....
Unicenter? ServicePlus Service Desk Starter Implementation Pack [Hyderabad]A month-to-month license of this product will help you rapidly install a predetermined set of service desk functionality in your IT environment. CA Technology Services consultants deliver hands-on assistance in installing, configuring and deploying it as a strategic business component of your IT infrastructure.....
Unicenter ServicePlus Service Desk Healthcheck [Hyderabad]This service offering provides a review of both the technical and operational processes of your product implementation. By discovering areas that can be improved in your service management environment, you can optimize system performance and improve return on investment (ROI) with CA technology.....
Desk Starter Implementation Pack Supporting ITIL Best Practices Unicenter? ServicePlus Service [Hyderabad]The month-to-month license will help you quickly install a predetermined set of service desk functionality in your IT environment. CA consultants assist in installing, configuring and deploying it as a strategic business component of your IT infrastructure.....
CA Service Management Brochure [Hyderabad]CA Service Management helps IT connect to the business, restoring credibility and viability by enabling IT services to be defined and delivered in business terms throughout their lifecycle. Unified processes make it simpler and more secure to initiate, change and account for services based on value ? allowing IT departments to provide services that align with strategic business needs.....
CA?s Unicenter? Desktop and Server Management and Service Support Solution [Hyderabad]TIME dotCom Lowers Costs, Improves Efficiency by 30% With CA?s Unicenter? Desktop and Server Management and Service Support Solution - "CA's Unicenter? Desktop and Server Management has helped us lower costs and has enabled us to automate processes that used to be done manually. In fact, we are enjoying a 48% savings in the deployment of our human resources." Zulkepli Haji Hamid, Information Te....
Unicenter Desk Service [Hyderabad]Incident, Problem, Service Request and Change Management. Offers integrated incident, problem and change management. Empowers end users with self-service Manages service levels to ensure response time commitments Uses automated customer surveys to ensure high quality support Provides built-in integrations to the Unicenter family of products Unicenter Service Desk is an enterprise level ITI....
Unicenter Service Catalog [Hyderabad]Publish, Administer and Subscribe to a Catalog of IT Services Offers catalog of services with pre-built content Defines clear service definitions including service levels and costs Provides actionable content including approvals and delivery workflows Delivers usage and performance data in business terms Tracks user subscriptions Unicenter Service Catalog simplifies the administering and....
Unicenter Desk Knowledge Tools Service [Hyderabad]Powerful Knowledge Life Cycle Management Captures and stores experience of experts in knowledge base Rapid access to content through multiple retrieval methods Provides a single knowledge repository that is easily managed Delivers workflow to manage knowledge validation Offers bookmarks to identify favorite documents Unicenter Service Desk Knowledge Tools is a powerful life cycle, knowle....
Unicenter Desk Dashboard Service [Hyderabad]Unicenter Service Desk Dashboard provides near-instant visibility of critical service desk operational metrics. Designed to support service desk management, concerned about the day-to-day activities within the service desk, the Unicenter Service Desk database features numerous out-of-the-box graphical and tabular views that provide a high-level status of your support operation. These capabilities ....
Unicenter Assure Service [Hyderabad]Define and Manage Service Commitment Contracts in Real Time Provides SLA life cycle management in line with best practices Detects real-time violations with early warnings and SLA penalty calculations Monitors and reports end-user service levels against SLA parameters Receives warnings of pending violations Prioritizes performance issues based on end-user and business impact Unicenter Serv....
Unicenter Metric Analysis Service [Hyderabad]Unicenter Service Metric Analysis manages service goals for infrastructure assets by translating metrics from disparate sources into information that both administrators and end users can understand. It provides pre-defined and custom reports for quick communication of infrastructure services to IT operations and management, while the Service Continuum feature provides seamless reporting for multi....
Unicenter Accounting Service [Hyderabad]Unicenter Service Accounting enables enterprises to implement corporate cost allocation for IT resources based on actual usage and business rules, and generate billing adjustments for breaches in service quality. By automatically allocating costs and reports on consumption information in real time, you can empower IT customers to select services based on desired cost and features. ....
Clarity Demand Manager [Hyderabad]Clarity Demand Manager provides a single view through which all demand can be evaluated and managed, while offering total visibility of resource utilization. Clarity Demand Manager allows you to capture, classify, evaluate, approve and dispose of all sources of this demand, thereby equipping your organization with the means to prioritize work appropriately and allocate resources to the highest-val....
AllFusion Harvest Change Manager [Hyderabad]AllFusion Harvest Change Manager is a comprehensive, integrated, repository-based change and configuration management solution that can help organizations effectively manage complex, enterprise-wide development activities throughout the entire application development life cycle. AllFusion Harvest Change Manager is fully scalable, serving project teams working on both large and small distributed en....
Unicenter Asset Management Solution [Hyderabad]Unicenter? Asset Management is a powerful solution for proactively managing IT assets in a business environment. It provides full-featured asset tracking capabilities through automated discovery, hardware inventory, network inventory, software inventory, configuration management, software usage monitoring, license management and extensive cross-platform reporting. By managing IT assets on various ....